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FAQ

Frequently Asked Questions

Account Registration

How to Register an Account on DrunkLab Store
Confirming Email
Confirming Your Password

Available Solutions & Tuning

Tuning with Mochester App (M4 App)
Tuning with TeamViewer
Checking Available Tuning Solutions

Orders

How to Track My Order?
How Do I Cancel or Change My Order?
What Are My Payment Options?
How to Create New Order?
Where Can I See My Orders?

OTP Setup

What is OTP?
How to Link Your Mobile Phone
How to Link Another Authentication Channel (e.g., WhatsApp)
How to Unlink Your Mobile Phone

Shipping & Delivery

How Long Does Processing And Delivery Take?
Do You Offer Free Shipping?

Wallet & Finances

How to Use Your Wallet?
Navigating to Your Wallet
Cumulative Discounts Policy
Changing Currency
Viewing Transactions and Balance
Topping Up Your Balance
Choosing a Payment Method

Warranty & Refund

How Can I Ask for a Refund?
What Is Your Warranty Policy?
How Do I Return the Device Under Warranty?

Other

Why Are RP1210 Diagnostic Adapters Needed?
Where to Purchase RP1210 Diagnostic Adapters?
Which Manufacturers of RP1210 Diagnostic Adapters Are the Most Popular?
What Are DrunkLab LLC Social Accounts?

ECM Tuning

What is ECM/ECU Tuning?
Can ECM Tuning Be Done Remotely?

Emissions Systems

What is DPF Delete?
What Are the Benefits of a DPF Delete?
What is SCR/DEF/AdBlue Delete?
Can a Bad NOx Sensor Cause Limp Mode?
What is EGR Delete?
Do I Still Need DEF After an SCR Delete?

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Tuning solutions

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Guides & Instructions

  • VILKUS-62 DPF/SCR-Off Emulator Installation Guide
  • VLOMINGO Adapter Connection Guide and Truck Tuning Manual
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  • Mochester App Connection and Tuning Guide
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