Warranty for Mochester M4 App Solutions with VLOMINGO Tuning Adapter

DrunkLab Group (hereinafter referred to as DrunkLab) strives to provide high-quality tuning services through the Mochester App (M4 App) for truck drivers, bus drivers, and construction equipment owners, using the VLOMINGO adapter. This warranty informs you of our commitment to quality and customer satisfaction and to the assured performance of services delivered through the Mochester App (M4 App) with the VLOMINGO adapter and compatible devices. The warranty also applies to the VLOMINGO device itself, as outlined in section 7 below.

1. General Provisions

1.1. We guarantee the quality of tuning solutions provided through the Mochester (M4) app with the mandatory use of the VLOMINGO adapter, provided all conditions outlined in this warranty are met. The warranty applies only to services performed using the Mochester (M4) app, the VLOMINGO tuning adapter, and diagnostic equipment compatible with the RP 1210 protocol.

1.2. A complete list of solutions requiring the use of the VLOMINGO adapter is available at the following links:

2. Warranty Conditions

2.1. We aim to make sure that all services performed through the Mochester App (M4 App) with the VLOMINGO tuning adapter meet the customer’s expectations. Our team will continue diagnostics or tuning until the desired result is achieved. A service is considered complete once the customer confirms that the result fully meets their requirements.

2.2. The VLOMINGO tuning adapter must be used in accordance with the manufacturer’s instructions to maintain the warranty for both the device and the services provided.

3. What the Warranty Covers

While using VLOMINGO tuning adapter, warranty covers the following services performed via Mochester App (M4 App):

3.1. Removal of DPF, DEF, and EGR for supported trucks, buses (Mack, Volvo, Renault, etc.), construction equipment vehicles (Volvo CE), and Volvo Penta.

3.2. Fixing equipment malfunctions caused by configuration errors made via the Mochester App (M4 App) using the VLOMINGO tuning adapter.

3.3. The service is reapplied if the results do not match the specified parameters.

3.4. Technical support for issues related to the completed service.

4. What the Warranty Does Not Cover

The warranty will not be applied in following cases:

4.1. Problems due to incorrect use of vehicle or equipment after servicing.

4.2. Damage due to the use of incompatible diagnostic equipment that does not comply with the RP 1210 protocol or failure to use the VLOMINGO adapter.

4.3. Changes to settings made by the user or third parties after the service is completed.

4.4. Issues caused by external factors (mechanical damage, improper equipment installation, power interruptions, or other issues unrelated to the app or adapter).

4.5. Cases where a serial number of the hardware device has been altered or replaced.

4.6. Indirect losses, including lost profits, equipment downtime, or other financial losses.

4.7. For the VLOMINGO adapter, the warranty does not cover:

4.7.1. The breakdown is due to improper use, rough handling, and external factors, such as overheating, water exposure, and physical shocks.

4.7.2. Unauthorized repairs or modifications to the adapter.

4.7.3. Natural cosmetic damage such as scratches and dents that do not impact the functionality of the device.

5. Submitting a Warranty Claim

To submit a warranty claim (for services or the VLOMINGO adapter), follow these steps:

5.1. Contact our support team through the Mochester App (M4 App), the form at dl.ge, or via WhatsApp using the QR code.

5.2. Provide the following information:

5.2.1. Order number or service date (for services) or proof of purchase for the adapter.

5.2.2. Description of the issue and its symptoms.

5.2.3. Details of the equipment used (truck model, diagnostic adapter, confirmation of VLOMINGO use).

5.2.4. For the adapter: serial number and purchase date.

5.2.5. If necessary, include diagnostic logs, error screenshots, or photos of the adapter.

5.3. We will review your request right away and may reach out to clarify some details or schedule a follow-up service or inspection of the device.

5.4. If a warranty claim for the adapter is approved, DrunkLab will replace the device free of charge, provided the issue falls under the warranty.

5.5. The customer is responsible for the shipping costs of returning the VLOMINGO tuning adapter to DrunkLab for warranty inspection or replacement.

6. Limitations and Conditions

6.1. The warranty for services applies only when using the Mochester (M4) app with the VLOMINGO adapter on a Windows operating system and a USB diagnostic adapter compatible with RP1210.

6.2. The VLOMINGO adapter is mandatory for service warranty eligibility. Failure to use it voids the warranty.

6.3. DrunkLab reserves the right to deny warranty service if it is determined that the user violated operating conditions or used incompatible equipment.

7. Warranty Conditions for the VLOMINGO Adapter

Please refer to section 5, “Warranty Replacement Approval Process,” on our device warranty page at: https://dl.ge/warranty/vlomingo-adapter-and-vilkus62-tuning-devices/