We want to remind you – no matter what kind of service or goods you buy at DrunkLab Store, there is one steps sequence to pass: login to your account and top up wallet for further payment; choose goods or services; make order paid via your wallet; wait for delivery (in case of goods) or install required software (is case of online services); perform tuning.
1. Payment
All payments for goods and services are made using Wallet on DrunkLab Store. This means the user makes Wallet top up with one of available methods:
- PayPal (1-2 minutes to complete top up)
- BitCoin (20-90 minutes to complete top up)
- Bank Transfer (1-4 business days to complete top up)
All the rules and exceptions of payment process are described on the Terms and Conditions in section 6
2. Choice
We have solutions for Volvo, Mack, Renault, UD Trucks, for Volvo CE, Volvo and Prevost buses. So at the first step you should choose which type of product the one you need:
- SCR/DPF-off emulators. Hardware DPF remove solution for your truck or heavy equipment
- Software solution for trucks and CE manufactured in 2004-2013
- Software solution for trucks, CE and buses manufactured in 2014 or later
3. Order
Order process differs depending of type of product you plan to buy.
- If you plan to use hardware solution than you just add goods to the cart, provide shipping address and complete the checkout process.
- If you have truck manufactured before 2014 then you should order remote tuning service using TeamViewer. Choose the appointment date and time in the calendar, provide VIN information and read the equipment requirements. After it complete the checkout process.
- For remote tuning of Mack, Volvo, Renault, UD trucks and buses and Volvo CE 2014+ you should use our Mochester 4 application. Download and install Mochester 4 app. The services are ordered and paid just in the application.
4. Delivery
4.1. Hardware Solutions delivery
We ship goods the same or next business day. Normally it takes 3-5 business days to deliver package to the customer. Tracking information is available on the order page or in the order completion email.
IMPORTANT: Sometimes tracking of the package is not available for the fist 24 hours. It depends on the carrier services. DrunkLab is not responsible for tracking updates on the carrier side.
5. Tuning
5.2. Remote Tuning with TeamViewer
Please contact our Support Team using one of messengers listed on the contact page 5-15 minutes before the appointment and provide you TeamViewer credentials.
5.3. Remote Tuning using Mochester 4 App (Without TeamViewer)
For more details about using Mochester 4 please visit our how-to videos page.
