Claim a warranty

FREE

Necessary equipment

Diag adapter Mochester App
Get this service via the FREE Mochester App on your Windows device!
Mochester App

Equipment requirements

  • Laptop/PC/VM with Windows Vista, 7, 8, 10, 11
  • Communication adapter: 88890020, Vocom or ANY RP1210C (Nexiq USB-Link, Noregon DLA , DPA5, Inline, etc)
  • Download the Mochester App (M4 App) and install it

Description

This is a warranty claim for our remote tuning services. If something went wrong after your DPF/SCR/EGR delete or other ECU tuning, we’re here to help.

Important Notice

ATTENTION! Warranty claims for tuning services are reviewed on a case-by-case basis. Valid claims usually include configuration issues, remaining fault codes, or derates directly related to our tuning. Claims after ECU replacement or software updates by the dealer may not be covered.

Applicability

This warranty claim service applies to all remote tuning performed by DrunkLab, including:

  • DPF, SCR, and EGR delete services
    Emissions system tuning for Volvo, Mack, Renault, Prevost, Volvo CE, Volvo Penta.
  • All tuning done via Mochester App, VLOMINGO, RAZDOLBOSCH.

When is the service needed?

If after our tuning you still experience fault codes, power derates, warning lights, or any other issues related to the emissions systems we deleted, you can file a warranty claim.
Our engineers will analyze the situation and take the necessary steps.

This service is also used to check, diagnose, and update VILKUS-62 emulators when required.

How to get the solution?

  1. Log in your shop account. Not registered yet? Time to do it now.
  2. Make sure your store wallet balance is more than $0.00.
  3. Download the Mochester App (M4 App) and install it.
  4. Run the Mochester App.
  5. Use your shop credentials to log in (yes, from this shop).
  6. Follow the instructions of the wizard.

Download Mochester App (M4 App)

Company advantages

  • Fast tuning: With the Mochester App (M4 App), customers can order and apply tuning solutions without scheduling TeamViewer sessions.
  • Safe and Controlled Tuning Workflow: The OTP-based confirmation system, the guided and approved connection, and the verified tuning process protect against the risks of incorrect programming and/or configuration
  • Wide hardware compatibility: Works with the RP1210-compatible adapters including Nexiq, Noregon, DPA5, Inline 6, and Scanmatik
  • Advanced 2014+ vehicle support: The Mochester App, combined with the VLOMINGO Tuning Adapter works with Volvo, Mack, Renault, UD, Prevost, Volvo CE, and Volvo Penta platforms, and also provides access to TRW EMS 2.3 and TRW EMS 2.4 ECUs
  • Advanced 2023+ and 2025+ vehicle support: Mochester App with the RAZDOLBOSCH Tuning Adapter provides wide support for 2025+ (USA) Volvo and Mack trucks, Prevost and Volvo buses, as well as 2023+ (Euro 6) Volvo and Renault trucks and Volvo buses, including protected and difficult-to-access modern Bosch ECM 4.x platforms
  • 24/7 technical assistance: Integrated support system with rapid diagnostics assistance, warranty handling, and troubleshooting through chat on dl.ge website, WhatsApp, or the Mochester App (M4 App) support section

Additional Information

Think of this as our "after-care" commitment. It’s a dedicated support system designed to fix any hiccups that might pop up after your ECU has been serviced or tuned. If the results aren't exactly what you expected, we jump back in to review, adjust, and correct the file under our warranty terms.

Our Claim & Warranty service is a straightforward way to get things sorted without the stress. If you notice a strange engine rhythm, a new fault code on the dash, or if the performance just doesn't feel "dialed in" after a tune, our engineers will personally take a second look.

Key Benefits:

  • Dedicated warranty support for all our ECU tuning services
  • Real human analysis—every case is reviewed by an experienced specialists
  • Fixes glitches or performance issues from previous programming
  • Knocks out new fault codes or unexpected engine behavior
  • Boosts long-term reliability and the overall quality of the tune
  • 100% remote support—no need to remove the ECU or visit a shop
  • Fast and efficient resolution to keep your fleet moving

Have any questions

Check our FAQ Section for answers to common technical questions.