At DrunkLab Group (further referred to as DrunkLab), we are dedicated to providing high-quality remote tuning services for truck drivers using TeamViewer software. This warranty policy outlines our commitment to quality and customer satisfaction, ensuring optimal performance when our services are accessed remotely via TeamViewer with compatible equipment.
Warranty Details
1. General Provisions
1.1. We guarantee the quality of our tuning solutions provided through TeamViewer, as long as all requirements outlined in this warranty policy are met. This warranty applies exclusively to services performed using TeamViewer with diagnostic equipment compatible with the RP 1210 protocol.
1.2. You can find a complete list of our tuning solutions at the following links:
2. Warranty Conditions
2.1. Our goal is to ensure that every service provided through TeamViewer meets customer expectations. Our team will continue diagnostics or tuning until the desired outcome is achieved. A service is considered complete once the customer confirms that the results fully meet their requirements.
3. What the Warranty Covers
The warranty applies to the following services performed via TeamViewer:
3.1. Removal of DPF, DEF, and EGR for supported Cummins and Detroit Diesel Engines.
3.2. Correction of errors in settings made through TeamViewer if they cause equipment malfunctions.
3.3. The service is reapplied if the results do not match the specified parameters.
3.4. Technical support for issues related to the completed service.
4. What the Warranty Does Not Cover
The warranty does not apply in the following cases:
4.1. Issues caused by improper operation of the vehicle or equipment after the service.
4.2. Damage resulting from the use of incompatible diagnostic equipment that does not comply with the RP 1210 protocol.
4.3. Changes to settings made by the user or third parties after the service is completed through TeamViewer.
4.4. Problems caused by external factors, such as mechanical damage, incorrect equipment installation, power supply issues, or other circumstances unrelated to the TeamViewer service.
4.5. Cases where a serial number of the hardware device has been altered or replaced.
4.6. Indirect losses, including lost profits, downtime, or other financial losses.
5. How to Submit a Warranty Claim
To file a warranty claim, please follow these steps:
5.1. Contact our support team via the form on our website at dl.ge or via WhatsApp using the provided QR code.
5.2. Provide the following details:
5.2.1. Order number or service date.
5.2.2. Description of the issue and how it manifests.
5.2.3. Information about the equipment used (truck model, diagnostic adapter).
5.3. Submit diagnostic data (logs, error screenshots) if required for analysis.
5.4. Our team will review your request promptly and contact you to clarify details or schedule a follow-up service.
6. Limitations and Conditions
6.1. The warranty is valid only when using TeamViewer on a Windows operating system with an RP1210-compliant diagnostic USB adapter.
6.2. DrunkLab reserves the right to deny warranty service if it is determined that the user violated operating conditions or used incompatible equipment.
7. Contact Information
7.1.If you have questions about the warranty or TeamViewer services, please reach out to us:
7.1.1. Official website: https://dl.ge
7.1.2. Support 24/7: https://dl.ge/contact-info/
We are committed to delivering top-quality solutions and devices, as well as addressing any issues related to their performance as quickly as possible.
Thank you for choosing DrunkLab!
