Warranty for Remote Tuning via TeamViewer by DrunkLab

DrunkLab Group (hereinafter referred to as DrunkLab), aims to provide high-quality remote tuning services for truck drivers using TeamViewer software. This warranty policy explains our dedication to quality and customer satisfaction and to help you understand how to best utilize our services remotely via TeamViewer with compatible equipment.

Warranty Details

1. General Provisions

1.1. We guarantee the quality of our tuning solutions provided through TeamViewer, as long as all requirements outlined in this warranty policy are met. Only the services done via TeamViewer and diagnostic equipment that support the RP 1210 protocol are covered by this warranty.

1.2. You can find a complete list of our tuning solutions at the following links:

2. Warranty Conditions

2.1. We aim to make sure that all services delivered through TeamViewer are aligned with customer satisfaction. Our team will continue diagnostics or tuning until the desired outcome is achieved. A service completion occurs only when the customer confirms that the results meet all of their needs.

3. What the Warranty Covers

The following services carried out through the TeamViewer are covered by the warranty:

3.1. Removal of DPF, DEF, and EGR for supported Cummins and Detroit Diesel Engines.

3.2. Correction of errors in settings made through the TeamViewer if they cause equipment malfunctions.

3.3. The service is reapplied if the results do not match the specified parameters.

3.4. Technical support for issues related to the completed service.

4. What the Warranty Does Not Cover

The warranty does not apply in the following cases:

4.1. Issues caused by improper operation of the vehicle or equipment after the service.

4.2. Damage resulting from the use of incompatible diagnostic equipment that does not comply with the RP 1210 protocol.

4.3. Changes to settings made by the user or third parties after the service is completed through the TeamViewer.

4.4. Problems caused by external factors, such as mechanical damage, incorrect equipment installation, power supply issues, or other circumstances unrelated to the TeamViewer service.

4.5. Cases where a serial number of the hardware device has been altered or replaced.

4.6. Indirect losses, including lost profits, downtime, or other financial losses.

5. How to Submit a Warranty Claim

If you want to file a warranty claim, please complete the following steps:

5.1. Reach out to our support team through the form on our site at dl.ge, or contact us on WhatsApp using the provided QR code.

5.2. Provide the following information:

5.2.1. Order number or service date.

5.2.2. Description of the issue and how it manifests.

5.2.3. Information about the equipment used (truck model, diagnostic adapter).

5.3. Submit diagnostic data (logs, error screenshots) if required for analysis.

5.4. Our staff will respond to your requests quickly and will contact you to set a schedule for the follow-up service.

6. Limitations and Conditions

6.1. The warranty is valid only when TeamViewer is used on the Windows OS and with an RP1210 compliant diagnostic USB adapter.

6.2. DrunkLab reserves the right to deny warranty service if it is determined that the user violated operating conditions or used incompatible equipment.