At DrunkLab Group (further referred to as DrunkLab), we are committed to delivering top-notch tuning services for truck drivers, bus operators, and construction equipment owners through the Mochester App (M4). This warranty policy outlines our dedication to quality and customer satisfaction, ensuring you get the most out of our services when using the app with compatible equipment.
1. General Provisions
1.1. We guarantee the quality of our tuning solutions as long as all requirements outlined in this warranty policy are met. This warranty applies solely to services performed using the Mochester App (M4) with recommended diagnostic equipment compatible with the RP 1210 protocol.
1.2. You can find a complete list of our tuning solutions at the following links:
2. Warranty Conditions
2.1. Our goal is to ensure every service provided through the Mochester App (M4) meets customer expectations. Our team will continue working on diagnostics or tuning until the desired outcome is achieved. A service is considered complete once the customer confirms that the results fully meet their requirements.
3. What the Warranty Covers
The warranty applies to the following services performed via the Mochester App (M4):
3.1. Removal of DPF, DEF, and EGR for supported trucks, buses (Mack, Volvo, Renault, etc.), construction equipment vehicles (Volvo CE), and Volvo Penta.
3.2. Correction of errors in settings made through the Mochester App (M4) if they cause equipment malfunctions.
3.3. The service is reapplied if the results do not match the specified parameters.
3.4. Technical support for issues related to the completed service.
4. What the Warranty Does Not Cover
The warranty does not apply in the following cases:
4.1. Issues caused by improper operation of the vehicle or equipment after the service.
4.2. Damage resulting from the use of incompatible diagnostic equipment that does not comply with the RP 1210 protocol.
4.3. Changes to settings made by the user or third parties after the service is completed through the Mochester App (M4).
4.4. Problems caused by external factors, such as mechanical damage, incorrect equipment installation, power supply issues, or other circumstances unrelated to the app’s performance.
4.5. Cases where the serial number of the hardware device has been altered or replaced.
4.6. Indirect losses, including lost profits, downtime, or other financial losses.
5. How to Submit a Warranty Claim
To file a warranty claim, please follow these steps:
5.1. Contact our support team through the Mochester App (M4), the form on our website at dl.ge, or via WhatsApp using the provided QR code.
5.2. Provide the following details:
5.2.1. Order number or service date.
5.2.2. Description of the issue and how it manifests.
5.2.3. Information about the equipment used (truck model, diagnostic adapter).
5.3. Submit diagnostic data (logs, error screenshots) if required for analysis.
5.4. Our team will review your request promptly and contact you to clarify details or schedule a follow-up service.
6. Limitations and Conditions
6.1. The warranty is valid only when using the Mochester App (M4) on a Windows operating system with an RP1210-compliant diagnostic USB adapter.
6.2. DrunkLab reserves the right to deny warranty service if it is determined that the user violated operating conditions or used incompatible equipment.
7. Contact Information
7.1. If you have questions about the warranty or the Mochester App (M4), please reach out to us:
7.1.1. Official website: https://dl.ge
7.1.2. Support 24/7: https://dl.ge/contact-info/
We are committed to delivering top-quality solutions and devices, as well as addressing any issues related to their performance as quickly as possible.
Thank you for choosing DrunkLab!
