Return to previous page

This service is for you in case of:

  • Vilkus-62 has been moved from one truck/machine to another one
  • Vilkus-62 has been previously used for demo purposes and now it’s being installed onto the target truck/machine

IMPORTANT NOTICE: This service voids lifetime warranty for the involved Vilkus device (even if otherwise declared in the warranty section).

  1. Select desired time of your service to book engineer to support you. Please note that our engineers are available on business days from 06:00 to 19:30 UTC ( Monday-Friday from 6AM to 7:30PM by GMT).
  2. Fill the form field VIN or chassis ID below the calendar.
  3. Make sure that your wallet balance is enough to pay for the selected service.
  4. Use any option shown at the order confirmation page to contact us on the booked time.
  5. If you have time corrections and/or any technical questions feel free to contact us.
  6. Make sure your laptop, communication interface, diagnostic software (TechTool) and TeamViewer are working properly.
  7. Unplug all non-OEM datalink devices, if installed: emulators, ELDs etc.
  8. Share your TeamViewer credentials with our support team through any communication channel 5-10 min before the scheduled time.

Equipment requirements

  • Laptop/PC/VM with Windows XP, Vista, 7, 8, 10.
  • Communication adapter: 88890020, VoCom or ANY RP1210C (Nexiq USB-Link, Noregon DLA , DPA5, Inline6, etc).
  • TeamViewer (download latest version from www.teamviewer.com).

Warranty terms and conditions

Warranty cases are solved in priority order. Policy is “fix or return”, that means full refund in case of impossibility to fix the problem immediately.

Warranty cases are:

  • EGR/DPF/SCR – related fault code appears during truck usage period (not including reagent level code in the instrument cluster).
  • EGR/DPF/SCR – related message is shown on the dashboard (not including DPF alert message on the Mack dashboards).
  • Configuration errors
  • ECM memory checksum errors

Non-warranty cases are:

  • ECU replacement (different serial number of the ECU detected than stored into database during flashing).
  • Software update campaign performed (OEM software detected).
  • Copyright violation. Cracking/readout attempts detected (different fingerprint is stored in ECU).