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Main features:

  • No DPF/EGR-related fault codes.
  • No torque derates.
  • No warning lamps on the dashboard.
  • No OEM software from trucks for different markets. Your fuel injection settings remain initial.
  • 40 minutes (or less) for each truck.
  • Relatively simple equipment requirements.
  • Limited lifetime warranty.
  1. Select desired time of your service to book engineer to support you. Please note that our engineers are available on business days from 06:00 to 19:30 UTC ( Monday-Friday from 6AM to 7:30PM by GMT).
  2. Fill the form field VIN or chassis ID below the calendar.
  3. Make sure that your wallet balance is enough to pay for the selected service.
  4. Use any option shown at the order confirmation page to contact us on the booked time.
  5. If you have time corrections and/or any technical questions feel free to contact us.
  6. Make sure your laptop, communication interface, diagnostic software (TechTool) and TeamViewer are working properly.
  7. Unplug all emission control components before programming.
  8. Share your TeamViewer credentials with our support team through any communication channel 5-10 min before the scheduled time.

Equipment requirements

  • Laptop/PC/VM with Windows XP, Vista, 7, 8, 10.
  • Communication adapter: 88890020, VoCom or ANY RP1210C (Nexiq USB-Link, Noregon DLA , DPA5, Inline6, etc).
  • TechTool 1.12 or 2.x, offline version. Important! Please do not use Techtool with online accounts for this operation!
  • TeamViewer (download latest version from www.teamviewer.com).

Warranty terms and conditions

This product is covered by D3LW™ program. D3LW is DrunkLab Limited Lifetime Warranty.

Warranty cases are solved in priority order. Policy is “fix or return”, that means full refund in case of impossibility to fix the problem immediately.

Warranty cases are:

  • EGR/DPF/SCR – related fault code appears during truck usage period (not including reagent level code in the instrument cluster).
  • EGR/DPF/SCR – related message is shown on the dashboard (not including DPF alert message on the Mack dashboards).
  • Configuration errors
  • ECM memory checksum errors

Non-warranty cases are:

  • ECU replacement (different serial number of the ECU detected than stored into database during flashing).
  • Software update campaign performed (OEM software detected).
  • Copyright violation. Cracking/readout attempts detected (different fingerprint is stored in ECU).
Please note that all paid services in Mochester 4 App (remote tuning without TeamViewer) are provided with online assistance of our engineers. Engineers are available every day from 06:00 to 21:30 UTC ( Sunday-Saturday from 6AM to 9:30PM by GMT). Time period restriction is temporal and we are working hard to return to you with 24/7 service.
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